Refund Policy

MassDetailPro – Refund Policy

At MassDetailPro, we genuinely care about our customers and stand behind the quality of our mobile detailing services. If something isn’t right, we will do everything we can to make it right. Your satisfaction means everything to us.

Our Commitment to You

We strive to deliver top-notch detailing with every appointment. If you're not completely satisfied, please let us know—our team is committed to resolving any issues promptly and fairly.

Refund Eligibility

Refunds may be issued in the following situations:

• Service Not Performed: If we are unable to perform the service due to an issue on our end.

• Unsatisfactory Results: If you're not satisfied with the quality of our work and we are unable to correct the issue in a timely manner.

• Booking Errors: If an appointment was booked by mistake and you notify us at least 24 hours in advance.

Non-Refundable Situations

We do our best to be fair, but refunds will not be issued in these cases:

• Complaints submitted more than 24 hours after service completion, unless extenuating circumstances apply.

• Add-on services that were delivered as requested.

How to Request a Refund

Please contact us within 24 hours of your appointment if there's an issue. You can reach us at 774-414-4893 or Massdetailpro@gmail.com with:

• Your name and contact info

• Date/time of service

• A brief description of the issue

• Photos (if applicable)

We aim to resolve all refund or service concerns within 3–5 business days.

Re-Service Before Refund

In most cases, we’ll first offer to correct the issue by re-servicing your vehicle at no extra cost. If you're still not satisfied, a refund will be considered.

Our Promise

We're not happy unless you are. We want every customer to feel confident in choosing us, and we’ll always do our best to ensure you receive the service and care you deserve.

Policy Updates

This policy may be updated as needed. Any changes will be posted to our website and become effective immediately.